FACT: According to the Bureau of Labor Statistics, by year 2008, 22 million people will have left the labor force to retire. Who do you have to replace them? Having a cohesive, multi-generational workforce is vital to survival.

FACT: Nearly 80% of all junior and senior high school teens work part-time while going to school. Teens, because of their inexperience, are also more likely to have injuries or accidents in the workplace. Not understanding how to train an emerging workforce can be costly.

FACT: The 'New Millennium Generation' is the first generation to grow up with a computer in their home. Almost 90% of 12-17 year olds use the Internet. They use the Internet as more than just a fact-finding instrument, they use it to communicate and to socialize. Are you using archaic, outdated tools to reach this generation?

"People learn best what they discover for themselves, not what is shoved at them," says Meagan. Her interactive group exercises are a fun and valuable component of "ZAP THE GAP!" sessions. Of course, this electrically charged presentation can be followed up with a nitty-gritty, hands-on, how-to break out session, too! Ask about the right combination for your group.

Here is why audience members love
"ZAP THE GAP!":

  • They learn something about themselves and their generation.
  • They learn about their own kids' generation.
  • They learn about their co-workers, employees and customers' generations.
  • Most important, they learn what to do when challenged by the different generations

Imagine:

  • You are fifty-year-old veteran and you just found out that your new boss is only twenty-four!
  • The hotshot graduate you hired (and overpaid) just quit for no apparent reason!
  • A promising candidate you really want to hire turns her nose up at the best benefits package you've ever offered!
  • Your HR Department tells you that turnover among your youngest workers is mysteriously skyrocketing — costing you a fortune in training!
  • That seasoned, long-time employee you just promoted is miserable and wants to quit.
  • Your best salesperson has won every sales award for the last five years, and now she wants to work part time.

HOW DO YOU ZAP THE INVISIBLE GAP AND MANAGE YOUR MULTI-GENERATIONAL WORKFORCE?

Right now is an exciting time. We have four 'generational flavors' in the work-place at the same time:

Traditional Generation

The 'Traditionmal Generation' was raised during the Great Depression, listening to Fred Allen.

Baby Boomers

'Baby Boomers' were raised during the Vietnam war, watching "Ozzie & Harriet."

Generation X

'Gen-Xers' were raised in single parent homes, imitating "Beavis & Butthead."

Generation X

'New Millennium' kids were raised on the Internet, living in "Southpark."

(NOTE: If you do not understand these examples, you need to "ZAP THE GAP!")

Audience members will learn how to:

  • Enhance their credibility to those of different generations
  • Identify and understand the differences between generations; it's more than body piercings and hair dye
  • Vary your approach to multi-generational employees and clients
  • Learn how a person's 'generational signposts' affect what he or she says, does and buys
  • Use terminology that will bridge the gap between you and people of different generations
  • Offend people of every generation so they'll never want to deal with you again (some 'what NOT to do's')

Each generation has very unique wants, needs and desires. With each generation, there is an opportunity to learn new perspectives and get fresh ideas. With each generation, there is also an opportunity to grow frustrated, upset, angry and have a disaster on your hands. You must learn to tap into each generation's motivational requiremenrts in order to realize their greatest potential.